Otto Beds prioritises the delivery of our products to ensure customer satisfaction. Our efficient delivery policy ensures that your order will reach you within 5 to 15 days from the date of purchase. We understand the importance of receiving your new bed as soon as possible and work diligently to make that happen.

Once you have placed your order, our dedicated team will build your bespoke bed. We will then contact you to confirm the details and provide an estimated delivery date. Our team will keep you informed throughout the entire delivery process, ensuring you know of any updates or changes that may occur.

We want to make your experience with Otto Beds as seamless as possible, so we take extra care in packaging and shipping your order. Our team ensures that your bed is well-protected and packaged to prevent any damage during transit. We provide in-house delivery service as well as working with trusted shipping partners to confirm your order arrives in excellent condition.

In the unlikely event that there are any delays or issues with your delivery, our team will promptly notify you and work towards resolving the situation. We strive to provide exceptional customer service and will do everything we can to ensure your satisfaction.