Otto Beds LTD manufactures all beds to order. The products are tailored to the needs of each customer. We start production within 24 hours of receiving your order, this is our cooling-off period. If you change your mind, you may cancel your order within this period and receive a full refund, anything afterward is not refundable.
Our in-house delivery staff or trusted third-party couriers deliver your order once it is completed. All beds are expected to be delivered within 5-15 working days. Our customer service team will contact you within those timeframes to confirm a specific day and time. As each product is a made-to-order item, it cannot be returned.
Our assembly service includes taking your goods to any room within your property and assembling them. Our assembly service starts at £50, if you’d like your product assembled, please get in touch with us. To ensure the bed fits, we will probably ask for pictures, videos, and measurements.
In the event that the bed does not fit your space, Otto Beds Ltd cannot be held responsible. To confirm all measurements, please contact our team prior to ordering.